Privacy Policy

Last updated: 23/05/2025

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address.
• Vehicle Information: Vehicle registration number, make, model, and other relevant details to assist with our services.
• Payment Information: Banking details for direct transfers or payment information processed through Stripe.
• Communication Records: Records of communications between you and our team.
• Website Usage: Information collected through cookies and similar technologies, such as Google Analytics, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Collect Information

We collect personal information directly from you when you:

• Complete our contact form
• Communicate with us via email, phone, or in person
• Use our services
• Make payments for our services

How We Use Your Information

We use your personal information for the following purposes:

• To provide our vehicle detailing services
• To communicate with you about our services
• To process payments
• To improve our services and customer experience
• To maintain records of services provided
• To comply with legal and regulatory obligations

Storage and Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorized access, modification, or disclosure. Your information is stored securely through the following means:

• Contact form submissions are received directly via email and are not stored in a separate database
• Payment information is processed securely through Stripe's payment platform
• Invoicing is handled through Xero's secure platform
• Physical documents containing personal information are stored securely

Personal Data Retention

We will retain your personal information for as long as we have a relationship with you (e.g., as a customer or prospective customer) and for a period of time afterwards where we have an ongoing business need or legal obligation to keep it. This may include retention to comply with legal, tax, or accounting requirements.

Once your personal information is no longer required for such purposes, we will take reasonable steps to ensure it is securely deleted or anonymised.

Disclosure of Your Information

We may share your personal information with:

• Service providers who assist us in operating our business (e.g., Xero for invoicing, Stripe for payment processing)
• Professional advisors, such as accountants and legal advisors
• Government agencies when required by law

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Our privacy policy does not cover third-party services, websites, or applications that we may link to or use to process information. We encourage you to read the privacy policies of these third-party services:

• Stripe: https://stripe.com/nz/privacy
• Xero: https://www.xero.com/nz/about/legal/privacy/
• Google Analytics: https://policies.google.com/privacy

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information that we hold
• Request correction of your personal information
• Request deletion of your personal information in certain circumstances
• Make a complaint if you believe we have breached the Privacy Act

Cookies and Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies (text files placed on your computer) to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information, please review Google's privacy policy linked in our "Third-Party Services" section.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and update the "Last Updated" date accordingly.

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